Privacy policy

Last updated: 5 March 2026

Rowan Tree Fabrics operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use, or make a purchase from the Services.

The Services are hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to an identifiable individual.

We may collect the following categories of personal information:

  • Contact information including your name, billing address, shipping address, phone number, and email address.
  • Payment information including payment card details and billing information required to process transactions. Payment data is handled securely through our payment providers.
  • Account information including login credentials, preferences and account settings.
  • Order information including purchases, returns, exchanges and order history.
  • Customer communications including messages or enquiries you send to us.
  • Device information including IP address, browser type, device identifiers and connection data.
  • Usage information including information about how you interact with the website and Services.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically when you browse the website through cookies and similar technologies.
  • From service providers who help operate the store.

How We Use Your Personal Information

We may use personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Manage your account
  • Arrange shipping and returns
  • Improve and maintain the website
  • Prevent fraud and ensure security
  • Send service related communications
  • Send marketing communications where permitted by law
  • Comply with legal and regulatory obligations

Legal Basis for Processing

Where UK or EU data protection laws apply, we process personal information on the following legal bases:

  • Contract – to process and deliver your orders.
  • Legitimate interests – to operate and improve our business and prevent fraud.
  • Legal obligation – to comply with tax, accounting, and regulatory requirements.
  • Consent – where you have agreed to receive marketing communications.

Sharing Personal Information

We may share personal information with trusted service providers that help operate the store, including:

  • Shopify (store platform)
  • Payment processing providers
  • Shipping and fulfilment providers
  • Website hosting and IT providers
  • Analytics or marketing providers

These providers process personal information only as necessary to perform services on our behalf.

We may also disclose information where required to comply with law, legal processes, or regulatory requirements.

Shopify

The store is hosted by Shopify Inc. Shopify processes certain personal information to operate the ecommerce platform and payment infrastructure.

More information about Shopify’s privacy practices is available at:

https://www.shopify.com/legal/privacy

Cookies

The website uses cookies and similar technologies to operate the Services, analyse usage, remember preferences, and improve functionality.

You may manage cookie settings through your browser or through cookie consent tools where available.

Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services
  • Complete transactions
  • Maintain records required by law
  • Resolve disputes and enforce agreements

Security

We implement reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

International Transfers

Your personal information may be processed outside the United Kingdom or European Economic Area by service providers.

Where this occurs, we rely on recognised legal safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Your Rights

Depending on your location, you may have rights under data protection law including the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Request transfer of your data
  • Withdraw consent where applicable

Requests may be submitted through the website contact form.

Children’s Information

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Complaints

If you have concerns about how your personal information is handled, you may contact us so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the website contact form.

For the purposes of applicable data protection law, Rowan Tree Fabrics acts as the data controller for personal information collected through the Services.